Shipping

Shipping is from Melbourne, Australia. International orders - please scroll down for important information.

Australia

*WARNING*

See Liquor Licensing Law at bottom of page. You must be over 18 to order bitters or other products containing alcohol.

We use Australia Post Parcel and Express Post for shipping. Both services offer tracking, a link to which will be emailed to you upon dispatch. 

Signature: By default, all orders require a signature upon delivery. Orders can be left without a signature if requested, with the exception of products that contain alcohol—including bitters. If no one is available to sign for the parcel, a collection card will be left in your post box advising you of the nearest Post Office or other outlet where it will be held for you to pick up. Please make sure you take your ID in order to pick up the parcel.

Failed/Uncollected Deliveries: If a delivery fails due to customer error or failure to collect from the post office, the parcel will be returned to us and a Return To Sender fee charged. If you wish for the parcel to be resent, both the RTS and new shipping fee will need to be paid. If you elect to cancel the order instead, the cost of the initial postage and RTS fee will be deducted from any refunded amount—please note, perishable products cannot be refunded. In the case of orders that qualified for free shipping, the cost of the initial postage pre-discount and RTS fee will be deducted from any refunded amount.

 

Australia Post Express

Please note that this is not an overnight service.
Express postage will be calculated at checkout based on weight. We will pack and dispatch your order by the next business day, this may increase during peak period. Australia Post does not currently guarantee next-day delivery. Please check the Australia Post website for delivery estimates.

 

Australia Post Parcel & Wine

The option of Parcel or Wine Post will be presented depending on which is cheaper.

  • Retail orders over $250 — Free Shipping
  • Retail orders under $250 — Calculated at checkout based on weight.

In most cases we will pack and dispatch your order within 2 business days of your order being placed, this may increase during peak period. Once the order is dispatched, you will receive an email with a tracking link.

Please check the Australia Post website for delivery estimates. The majority of orders arrive within these transit times, however if your order has still not arrived after the transit times above, please contact us.

 

Melbourne — Collection at The Bitters Lab

We also offer the option to pick up your order from our shop in Fitzroy. Simply choose ‘Collect @ The Bitters Lab' when selecting a shipping option. We will contact you once the order is ready with instructions for collection, usually within 1-2 business days.

Please note that the order is not ready for collection until instructions have been sent to you.

The Bitters Lab
Shop 9
397 Smith St
Fitzroy VIC 3065

International

Australia has suspended services to some countries. Please check auspost.com.au for availability

All prices are in AUD — Australian Goods & Services Tax is 10% and is built into our prices. When you enter an international address for shipping this will be removed from the total price.

Importation of Alcohol: Some countries do not allow the importation of alcohol. Please check with your local customs office if unsure to avoid the goods being turned back at the border. International orders may be subject to customs or import duties and applicable taxes on the importation of alcohol. These potential additional costs are the responsibility of the importer, not Only Bitters. If an order is turned back due to import restrictions, or failure to pay duties or taxes, we will assess whether a refund can be issued when the parcel is returned in good condition. There is a $5 restocking fee for goods returned to sender. Any refund will be for the goods only, less the $5 restocking fee, and not the cost of shipping. The cost of return postage will be deducted from any refunded amount if applicable.  

USA & CANADA: Sorry—no spirits, liqueurs, or vermouth can be ordered from this site. Bitters and non-alcoholic items... go for it!

European Union Business Recipients: Please include your EORI number in your address. Failure to include your EORI number may lead to delays and possibly an incomplete manifest fee charged by Australia Post, which you will be liable for.

Australian Goods & Services Tax (GST): Australian GST is 10%, and is built into our prices.  When you enter an international address for shipping this will be removed from the total price.

Shipping Method:  We use the EMS international postal network through Australia Post. Once the parcel reaches the destination country it is handled by the domestic postal service. This is an express international service, please allow for 4-7 working days for the arrival of your parcel. However, some customers do experience delays due to their country's customs office. You can use your tracking number with your country's postal tracking to check the status of the parcel. If tracking shows the parcel has reached customs, it may be awaiting communication between the customs office and yourself. If your order does not arrive within 14 days, please contact us to investigate.

Charges: International shipping charges are calculated by weight. We have a built-in postage calculator which can be used during check-out. Please keep in mind that bottled liquids in glass bottles can be heavy, and international express shipping can be expensive. Postage prices charged at check-out are the same as what is charged to us by Australia Post.

WARNING — Australian Liquor Licensing Law

Under the Liquor Control Reform Act 1998 it is an offence:

  • To supply alcohol to a person under the age of 18 years (Penalty exceeds $19,000)
  • For a person under the age of 18 years to purchase or receive liquor. (Penalty exceeds $800)    

DELIVERY OF LIQUOR:

  • Liquor must be delivered to a person aged 18 or over. Evidence of age may be required where appropriate.
  • Liquor will not be delivered and left at unoccupied premises on same day the order is received.
  • Liquor will only be delivered during the following hours:
    • between 9am and 11pm on any day other than Sunday, Good Friday, Anzac Day or Christmas Day.
    • between 10am - 11pm on Sunday.
    • between 12 noon and 11pm on Anzac Day.
    • No deliveries are permitted on Christmas Day or Good Friday.